Return Policy

Wrong size? Not what you expected? No problem. All K-9 products have a Full 30 day, 100% satisfaction guarantee. Please email us immediately upon receiving the item, so we can address the issue in a timely manner.

YOU MUST EMAIL US FOR INSTRUCTIONS AND SHIPPING ADDRESS BEFORE RETURNING ANY PRODUCT. Upon approval, you may return or exchange any item(s) within 30 days of the original purchase date. All items must be new condition (unless the return is due to a manufacturing defect). We cannot accept any item that has been used.

WHEN RETURNING OR EXCHANGING A PRODUCT, YOU ARE RESPONSIBLE FOR THE SHIPPING COST TO 1) RETURN THE ITEM AND 2) SHIP THE NEW ITEM. We do not refund outgoing shipping or pay for return shipping (unless the item we initially shipped was incorrect). If we shipped the incorrect item, we cover all shipping costs.

FOR YOUR PROTECTION, ALL RETURNED ITEMS MUST BE SHIPPED WITH A DELIVERY RECEIPT CONFIRMATION OR A TRACKING NUMBER. We will not be held responsible for the condition of the products being returned or for lost or misdirected items shipped back to us. 

UNDER NO CIRCUMSTANCES ARE RETURNS ACCEPTED ON SPECIAL OR CUSTOM ORDERS!

Once the returned product(s) have been received and inspected by All K-9, your refund will be processed using the same purchase method used to acquire the item(s). If second day or overnight shipping charges are applicable to your order, those charges will not be refunded.

If you have any questions about whether you should exchange or return an item, please email us. Your complete shopping satisfaction is our number one priority.

Sincerely,