Wrong size? Not what you expected? No problem. All K-9 products have a Full 30 day, 100% satisfaction guarantee. Do not use the item. Please contact us immediately upon receiving the item, so we can address the issue in a timely manner.
YOU MUST EMAIL US FOR INSTRUCTIONS AND SHIPPING ADDRESS BEFORE RETURNING ANY PRODUCT. Upon approval, you may return or exchange any item(s) within 30 days of the original purchase date. All items must be new, unused, resaleable condition, unless the return is due to a manufacturing defect (which does not include items that have been damaged through improper or abnormal use). We cannot accept any item(s) that has been soiled due to health concerns.
When returning or exchanging a product, you are responsible for the shipping cost to return the item(s) to us. We do not refund outgoing shipping or pay for return shipping (unless the item we shipped was incorrect). For your protection, we recommend you insure the return shipment as we will not be held responsible for the condition of the products being returned or for lost or misdirected items shipped back to us.
UNDER NO CIRCUMSTANCES ARE RETURNS ACCEPTED ON SPECIAL OR CUSTOM ORDERS!
Once the returned product(s) have been received and inspected by All K-9, your refund will be processed using the same method used to purchase the item(s).
If you have any questions about whether you should exchange or return an item, please contact us. Your complete shopping satisfaction is our number one priority.
All K-9 Inc