Warranty

We are committed to consumer satisfaction. We offer a warranty on all of our equipment against defect in materials and craftsmanship; subject only to the payment of shipping back to us by the customer. Please return any defective product to us and a replacement/refund will be provided in accordance with the terms outlined below. Proof of Purchase must be provided before a warranty claim can be honored. Warranty claims are not the same as returns or exchanges.

30 DAY SATISFACTION GUARANTEE FOR RETURNS or EXCHANGES
If you are unsatisfied with your purchase, it is the wrong size, or simply not what you expected... No problem. All K-9 products have a Full 30 day, 100% satisfaction guarantee. Do not use the item. Please contact us immediately upon receiving the item, so we can address the issue in a timely manner.

YOU MUST EMAIL US FOR INSTRUCTIONS AND SHIPPING ADDRESS BEFORE RETURNING ANY PRODUCT. Upon approval, you may return or exchange any item(s) within 30 days of the original purchase date. All items must be new, unused, resalable condition, unless the return is due to a manufacturing defect (which does not include items that have been damaged through improper or abnormal use). We cannot accept any item(s) that has been soiled due to health concerns.

When returning or exchanging a product, you are responsible for the shipping cost to return the item(s) to us. We do not refund outgoing shipping or pay for return shipping (unless the item we shipped was incorrect). For your protection, we recommend you insure the return shipment as we will not be held responsible for the condition of the products being returned or for lost or misdirected items shipped back to us.

UNDER NO CIRCUMSTANCES ARE RETURNS ACCEPTED ON SPECIAL OR CUSTOM ORDERS!

Once the returned product(s) have been received and inspected by All K-9 Inc, your refund will be processed using the same method used to purchase the item(s).

90 DAY NON-TRANSFERRABLE LIMITED WARRANTY

WHAT IS COVERED: the original consumer/purchaser, and not any other purchaser or subsequent owner, when subject to normal and proper use, will be free from defects in material or workmanship for a period of 90 Days from the purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the product, or a gift recipient of a new product that is unopened and in its original packaging. The limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser resells or transfers any product.

WHAT IS NOT COVERED: This non-transferable limited warranty does not provide protection against, and All K-9 Inc will have no liability under this non-transferable limited warranty for any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal use and exposure conditions, including, but not limited to: heavy use, misuse, abuse, neglect, improper use not in accordance normal operating procedures, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, accident, alteration, defects in or failure of the surface the products are placed upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving manufacturing defects in the product.

WARRANTY OF THE PRODUCT: A sales receipt shall be required to obtain any warranty coverage. Please keep this information in a safe place. Pursuant to this non-transferable limited warranty, All K-9 Inc will replace the part. This non-transferable limited warranty will then apply to the new part for the remainder of the original non-transferable limited warranty period.

DISCLAIMERS: Replacement as provided under this non-transferable limited warranty is the exclusive remedy of the consumer. This non-transferable limited warranty is in lieu of all other express warranties. All K-9 Inc expressly disclaims and excludes all other warranties, express or implied, including without limitation, the warranties of merchantability and fitness for a particular purpose. All K-9 Inc also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special or any other damages arising out of or connected with the purchase, use or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Purchaser assumes all risks and liabilities from the use or misuse of this product. All K-9 Inc does not authorize any other person or agent to make any other express or implied warranties.

Furthermore, Al K-9 Inc will not be liable for any loss, damage or injury resulting from delay in delivery of replacement parts due to circumstances beyond All K-9 Inc's control. Any damage or delay which happens during or as a result of shipping is the responsibility of the shipping service. If damage, delay or lost product occurs during shipping, All K-9 Inc will provide assistance in helping you process a claim against the shipper but will not be responsible for any such damage, delay, or lost product. As soon as your order arrives, please inspect the item or items in full detail to make certain the product is in satisfactory condition. Damage occurring during transit should be noted and immediately reported to the shipper. Please inform us within 3-5 days after the arrival date. Shipping service will allow 21 days after receiving package, to file a claim. Anytime after that date, they will not accept damage claims.

Copyright © 2014 All K-9 Inc.Dog Training Equipment